Frequently Asked Questions

Your Account

How do I sign up for the newletter


Click here to sign up for our Newletter





Shipping

Can I pick up my order?


Pick up is not currently an option.




Can I change my delivery address?


If you just placed your order, please e-mail (planit@envisionmeplanning.com) us with your order number and request the delivery address update. Once your order status is "In Process", we have a tiny window in which we can make the change. Please keep in mind that once an order has been placed and is in process, there is a small chance we may not be able to update the delivery address. Thank you for understanding!




How long will it take my order to ship?


Most of our orders will ship within 7-10 business days. During our peak times throughout the year, when the number of orders received increase, your delivery may be slightly delayed.




Do you ship to P.O. Boxes?


Yes, we ship to P.O. boxes. Please select Economy as your shipping method.




How do I track my packages?


To track your package, log in to your account to view your order history. Click the "view" button on your order number to view your order status. If your package has shipped, a tracking number will be provided to you.




What does expedited shipping mean?


Expedited shipping refers only to the package's travel time from our shipping dock to your delivery address, not the production process itself. Once your order is placed, it goes through our production process, is packaged with care and then is finally handed over to our shipping carrier where it goes out via the method you selected.




Do you ship overseas?


We currently only ship within the Continental United States.





Payment

What forms of payment do you accept?


We currently accept Visa, MasterCard, American Express, Discover, and PayPal.




Do you take PayPal?


Yes we do!





Returns

What is your refund policy?


Items returned for a refund must be returned in new condition with original packaging and contents within 30 days of receipt from delivery

Variations can occur during the printing process. These characteristics do not affect the usability of an EnVision Me Planning product and are not considered damaged. Printing is more of an art than a science and these unpreventable and minor variations lend themselves to the personality of each unique product.

If your order is damaged from shipping or may have an error, please contact us within 10 days of delivery. Depending on the damage, damaged items may be reprinted or replaced with the exact same style item. In some cases, we will provide a return label to return the item so we can review and use as feedback with our continued growth.

Refunds are processed in the same form of payment originally used for purchase. If store credit, gift cards and/or eGift card credit were used, they will be refunded as first method of payment and are not eligible for cash dispersal.

In order to receive a refund credited back to your bank account, your order must have been placed no more than 30 days from when you request a refund. For your security, the refund must be credited back to the card you used to purchase this order. In the event that your credit card has expired or has been cancelled, you must receive credit to shop at envisionmeplanning.com

If you are requesting a refund and your order was placed more than 30 days ago, we are not able to provide you with a refund or a store credit to envisionmeplanning.com. Our system is designed to provide extreme security to our customers, and as a result, does not save any credit card information. After 30 days, we no longer have the ability to issue a refund to your order. Please note that all sales are final for apparel, notebooks, stickers, pens, and whiteboards.




How long will it take for the refund to appear in my bank account?


We issue refunds within 24 hours of when the refund request is approved. However, we have found that it takes 5-10 days for a refund to reflect in your bank account, depending on your banking institution.




Can I return products purchased at Amazon, or other 3rd Party Retailers?


At this time, we do not accept returns on products purchased at third party retailers. Please contact our affiliates' customer service departments for further assistance.





Report An Issue

Help! My item is damaged!


Variations can occur during the printing process. These characteristics do not affect the usability of an EnVision Me Planning product and are not considered damaged. Printing is more of an art than a science and these unpreventable and minor variations lend themselves to the personality of each unique product. If your order is damaged from shipping or may have a error, please contact us within 10 days of delivery. Depending on the damage, damaged items may be reprinted or replaced with the exact same style item. In some cases, we will provide a return label to return the item so we can review and use as feedback with our continued growth. To report an error with your order send an email to planit@envisionmeplaning.com. Provide your order number and a detailed description of the error. You will receive an response email within 7 - 10 business days.




I emailed you, but I have not gotten a response. What should I do?


So sorry about that! If you submitted a report/e-mail but did not receive a response e-mail, please submit a new one. Once you've received a respose e-mail with a case number, we will respond to you as soon as we get the chance. If you submitted a report more than 7-10 business days ago, received the resonpse e-mail and have not received a decision from one of our customer serverice agents, we apologize. You can follow up by replying to that same e-mail, which will keep all our communication within the same case/thread. Do not start a new email chain as this will create a different case number.





Contact Information

What is your contact information and business hours?


Our email address is: planit@envisionmeplanning.com Our business hours are M - F, 9am - 5pm EST, however we do not offer pick ups.




What are your social media accounts?


FB: @EnVisionMEPlanning (facebook.com/EnVisionMePlanning) IG: @EnVisionMePlanning (instagram.com/Envisionmeplanning) Twitter: @EnvisionMePlan (twitter.com/EnVisionMePlan)





Ticket Policy

What is the Standard Media Release Form?


STANDARD MEDIA RELEASE FORM

I (Ticket Holder) grant EnVision Me Planning (“EMP”), and parties designated by EMP the irrevocable right to use my name, likeness, image, voice, appearance and/or performance as captured by photographic, audio and/or video means (the “Product”) for release and/or reproduction in any medium for any legal purpose, including but not limited to education, training, illustration, promotion, art, editorial, advertising, and general trade.

I acknowledge that I have no interest or ownership in the Product or the copyright in the Product, and that any use of the Product may be made without compensation or notice to me. I waive any right to inspect, approve, and/or otherwise control the use of the Product.

I acknowledge that my name and identity may be revealed in the Product or by descriptive text or commentary. However, EMP may not publish my address, telephone numbers, or email address with the Product without my permission.




Can I give my ticket to another person


Reregistration changes can be made up to 7 days prior to the event date and time. There will be no registration changes accepted after this time.

If you would like to change your reregistration please email us at planit@envisionmeplanning.com.




Can I return or exchange my ticket?


No refunds or exchanges can be made on any event, classes or conference tickets.